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Archive for May, 2008
How to shed a deadbeat partner
Dissolving business partnerships is more like divorce than divestment.
How Intuit boosts sales
Software giant Intuit has embraced the Net Promoter Score (NPS) to help it get closer to its 20 million customers. The Mountain View, Calif., company, best known for Quick-Books and TurboTax, tracks separate NPS scores for more than 35 lines of business and uses the data to improve its service and products and thus turn disgruntled users into happy ones.
Art Gets Entrepreneurial
Artists looking to make a name for themselves are forgoing the gallery/museum route and selling their own products.
Tap the wisdom of the investing crowd
Collective judgments are often superior to the estimates of individuals. The ratings and comments from the CAPS community incorporate the knowledge, information and skills of more than 100,000 participants.
Oil’s big tease
Hopes for a correction in oil prices fade as crude turns higher after a down day Tuesday. The surge in energy prices causes JetBlue to delay jet orders and Dow Chemical to raise prices.
Arm yourself to win
A new book by Jim Champy reveals how small, high-growth companies are creatively beating the competition in tough times.
Arm yourself to win
A new book by Jim Champy reveals how small, high-growth companies are creatively beating the competition in tough times.
No. 10: Cox tries to shake cable’s reputation
The third cable company in the Hall of Shame focused on service 'when it wasn't even cool.' It wins awards for its performance, but MSN Money-Zogby poll respondents say otherwise.
Make a buck by shunning fat cats
Studies make it clear: Excessive executive pay and stock options aren't good for shareholders. A new fund aims to make money by avoiding those excesses.
Could you pass a driving test?
A report suggests that many of us would fail a written exam. Find out what drivers know and what they don't -- and how knowledgeable drivers in your state are.
Why we hate cell phone companies
And cable companies and Internet providers. More than 30% of you say the service you receive from them is 'poor.'
How companies were ranked
Here's a quick look at the methodology and the full results of the MSN Money-Zogby International customer-service survey.
The Customer Service Hall of Shame
Four 'winners' from MSN Money's inaugural list are back -- 3 with scores even worse than last year's. See the 10 companies Americans love to hate.
No. 9: Giant HSBC Finance calls itself a ‘local bank’
The company is part of a global financial-services behemoth that has 128 million customers in 83 countries and territories.