How to shed a deadbeat partner
Dissolving business partnerships is more like divorce than divestment.
Archive for May 30, 2008
How Intuit boosts sales
Software giant Intuit has embraced the Net Promoter Score (NPS) to help it get closer to its 20 million customers. The Mountain View, Calif., company, best known for Quick-Books and TurboTax, tracks separate NPS scores for more than 35 lines of business and uses the data to improve its service and products and thus turn disgruntled users into happy ones.