How top companies were ranked
You spoke, and we listened. Thousands of you told pollsters how you felt about customer service at 140 companies in 14 industries. Here are the complete results.
Archive for June 17, 2008
10 companies that treat you right
The Customer Service Hall of Shame poll didn't just tell where you felt ignored (or worse). It also told us where you think customers rule. Consider this the Hall of Fame.
Customer-service horror stories
Some companies put you on hold, transfer you and, too often, still don't fix anything. If they have a monopoly, you're trapped, and even dying isn't a sure way to break free of them.
Extreme Networking
A group of internet entrepreneurs take male bonding to a whole new level with their jet-fighter flights and dune-buggy races--and just maybe secure some new business in the process.